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This sounds kinda obvious to me but there's some recent research from Carnegie Mellon University into the subject that's got potential to be eye opening to a degree. They came to the conclusion that the average user would take 200 hours to read through the privacy policies of the sites they visit in the course of one year. And since everything these days is translated in to money, they also determined that this would have a hypothetical cost to the US economy of $365 billion, more than half the value of the big money bailout package.

It's obvious because anybody who has ever taken the time to read a privacy policy in full will know that because they're almost always written in legalese, they're rather difficult to read and overly verbose. Never let it be said that a lawyer will say something in 200 words when he could use two thousand.

Privacy policies need to be brief and easy to understand. For example, like many sites, this one has a "policies" page. There's a section in it covering my privacy policy. It's three short paragraphs long and I think it's clear enough. What's great is that I didn't have to get somebody to translate it into legalese and make it thirty times longer.

Is it any wonder why most people just click through a privacy policy or End User License Agreement without bothering to read it? Who want's to spend ten to twenty minutes trying desperately to translate legalese in their head? I for one have enough migraine headaches without adding to the problem that way!

Technorati Tags: privacy policies, privacy, hard to read, too long, legalese

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9 Comments

  1. Erik on 18.10.2008 at 23:59 (Reply)
    Just letting you know you have made a typo in the first sentence of your privacy section…
    1. Ed on 20.10.2008 at 21:52 (Reply)
      Hm… I just looked it over and maybe I’m more tired than I thought, but I’m not seeing anything wrong with it. Guess I’ll re-read it again when there’s more time
  2. Issac on 20.10.2008 at 17:04 (Reply)
    I agree – privacy policies and user agreements are so long that sometimes you just take the risk signing up without reading it at all. There are so many sites out there like myspace, facebook, gmail, etc that require you to sign a user agreement and nothing bad ever happens. This allows you become accustomed to checking the privacy policy and user agreement boxes.

    I see a box down below that says “a feed could not be found at http://usenet-tutorials.com” – would you email me and give me a link on how to set one up? I’d like to have one about usenet. I’ve written some excellent content.. ie: http://usenet-tutorials.com/about-usenet-what-is-usenet.html

    Thanks,
    Issac

    1. Ed on 20.10.2008 at 22:01 (Reply)
      I use Feedburner to handle my RSS feeds. While your site doesn’t look like a blog, I’m sure that you can find out what you need to know about providing an RSS feed there.

      By the way, your site also does a neat job of trying to make UseNet look like the world’s greatest free download system when in fact binaries newsgroups are fast on their way out.

      Also, for the record, I wouldn’t touch newsleecher with a ten foot hard drive. XNews is the only way to fly.

  3. Issac on 20.10.2008 at 23:53 (Reply)
    Thanks for the positive comments about my site Ed. I believe Newsleecher is the worlds greatest download system but it isn’t free.

    SuperSearch takes all the work out of searching on usenet.. Even though XNews is free it just doesn’t have the built in SuperSearch I love!!

    Issac

    1. Ed on 24.10.2008 at 23:45 (Reply)
      It might be if you’re searching UseNet’s binaries newsgroups for files to download, however since more and more news servers are dropping binary groups I think your market is going to dry up.

      The dropping of binary newsgroups will allow UseNet to revert to something closer to what it started out to be. It was *never* intended to be a means of downloading (mostly illegal) files.

  4. kate smith on 21.10.2008 at 05:05 (Reply)
    Yeah,that is true.privacy policy and user agreement should be brief and easy to understand and should be one page for ease of reading.Thanks for sharing this information

    Thanks & Regards,
    Kate

  5. Salwa on 13.11.2008 at 06:41 (Reply)
    I agree – privacy policies and user agreements are so long that sometimes you just take the risk signing up without reading it at all. There are so many sites out there like myspace, facebook, gmail, etc that require you to sign a user agreement and nothing bad ever happens. This allows you become accustomed to checking the privacy policy and user agreement boxes.
  6. TB on 12.12.2008 at 15:52 (Reply)
    It bothers me to read a privacy policy written by a lawyer in jargon I have no business trying to comprehend. I need to have an attorney present just to visit a website now!

    These policies should follow the K.I.S.S. principle and tell me what I need to know in terms I can understand. Tell me your data retention policy, how you use my information, and other such information. Just get to the point…

    The worst, in my opinion, is how easily a privacy policy can be changed. I understand that sometimes it must be done, and I being flexible and able to adapt to the times is important. These policies can be changed and go unnoticed. I know ISPs change their policies regularly and do not formally tell their customers…they just post an obscure link on their site.

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